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Knowledge, Social Media and Learning in Financial Services
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- Financial Services
- Social media in financial services
- Knowledge management in CRM
- Corporate Universities
- INsite, RBC Financial Group
- Verity Credit Union
- Wells Fargo
- Technology Credit Union
- UW Credit Union
- Barclaycard
Synopsis
- The past decades have seen knowledge become an increasingly valuable commodity, even while it remains an intangible. As the focus on knowledge has grown, more research has been carried out on the different types of knowledge available and how it can best be used to benefit organisations.
- As strategies for knowledge management have evolved, a number of best practices have emerged and these tried and tested methods for organising growing and ever-more complicated data are highlighted within the report. Of course, it is not just for financial services organisations that knowledge management is important, and in some cases, the best practices in other industries are noted.
Details
- Product code: VR0716MR
- Published: Jan. 26, 2009
- 84 pages
- Single-user: $3800
- Site License: $7600
- Enterprise License: $11400
- Terms & Conditions
Executive summary
As new technologies come on stream, knowledge professionals begin to utilise them to simplify or improve their own processes. Next generation online technologies offer great opportunities to institutions looking to disseminate information to a wide group of recipients, but it mustn’t be forgotten that only using technology to submit messages removes the personal touch, which can be all important.
Understanding the knowledge and the knowledge capability in any organisation is the necessary first start for any strategy. With a number of different categories of knowledge, each requiring different types of management and organisation, a company needs to know which are key for its future success.
Scope
- Knowledge management is a quickly evolving aspect of the business model, having only recently been recognized as a serious and essential model within any business strategy. For those new to the subject, this VRL report is designed to introduce the reader to the principles and strategies behind knowledge management in financial services.
- Understanding the knowledge capability in any organization is the necessary first start for any successful strategy. With a number of different categories of knowledge, each requiring different types of management and organization, a company needs to know which are key for its future success.
Key highlights
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Reasons to buy
- Understand the importance of knowledge management in the context of a competitive business
- Design your strategy to rapidly increase the capabilities of the organization through increased knowledge
- Gauge the actual value of your organization's knowledge
- Increase the knowledge your organization has, as well as the value it provides
- Ensure that your company can adapt quickly to new requirements in changing market conditions
Table of contents
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List of tables
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List of figures
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