Timetric Cards & Payments Reports

Our cards and payments analysts work with unique proprietary data to help create reports that define markets, identify trends and deliver actionable insights. From contactless to loyalty programmes, our reports are developed in conjunction with our advisory panels to make sure they suit your needs.




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Strategic Excellence in Card Outsourcing - Credit, Debit and Prepaid

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  • Card outsourcing
  • Vendor selection
  • Loyalty programs
  • Customer service
  • Call centers
  • Vendor management

  • Firstsource Solutions Limited

Synopsis

  • Speed to market - and risk: For a new player, such a course will be faster than building an in-house capability. The outsourcing route will avoid the risks that exist in the areas of skills needs, costs and timescales.
  • Economies of scale: The service provider may build in a minimum fee to ensure that they cover fixed overheads. Nevertheless, the very high volumes that the major service providers usually run through their businesses open up the potential for consequent economies of scale.
  • Reduced capital commitment: Costs avoided by outsourcing can be expensive and complex undertakings such as the operational premises and any supporting computer infrastructure.

Details

  • Product code: VR0707MR
  • Published: July 9, 2010
  • 151 pages
  • Single-user: $3800
  • Site License: $7600
  • Enterprise License: $11400
  • Terms & Conditions

Executive summary

Outsourcing has been used in most card markets for years. These outsourcings are “normal practice” and, in some cases, not even considered as outsourcing but specialty functions being performed by specialized organizations or individuals. Although this VRL report will stress that these are actually outsourcing functions and should be managed in the same way as significant pieces of the operation being outsourced, it will not argue with the success of the current management of certain of these functions both in style and content.



Scope

  • The underlying rationale behind outsourcing either a new or existing customer management operation is made up from a combination of both hard and soft benefits.
  • This VRL report assesses the issues involved in choosing the preferred supplier and presents a number of the template documents that should be used to shape discussions from the outset.

Key highlights

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Reasons to buy

  • Gain in-depth understanding of the cards outsourcing process right from vendor selection to loyalty programs
  • Formulate business strategies by leveraging our critical and actionable insights

Table of contents

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List of tables

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List of figures

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